Refund Policy

Overview

Linko Marketplace operates as a platform connecting buyers and vendors. All transactions are conducted directly between buyers and vendors. This refund policy outlines how disputes and refund requests are handled.

Dispute Resolution

Any refund requests or disputes regarding purchased services must be resolved directly between the buyer and the vendor. The platform facilitates communication but does not have direct liability for refund outcomes.

• Buyers should contact the vendor directly through the platform's messaging system
• Vendors are responsible for addressing refund requests in accordance with their own policies
• Both parties are encouraged to communicate professionally and work towards a fair resolution

Platform's Role

Linko Marketplace serves as an intermediary platform and has no direct liability for refunds or disputes between buyers and vendors. Our role is limited to:

• Providing a secure communication channel between buyers and vendors
• Maintaining transaction records for reference
• Offering guidance on dispute resolution best practices
• Taking action against vendors who consistently fail to honor legitimate refund requests

Vendor Responsibilities

Vendors listing their services on our platform are expected to:

• Clearly communicate their refund policy to buyers before purchase
• Honor legitimate refund requests in accordance with their stated policies
• Respond to buyer inquiries and disputes in a timely manner
• Process approved refunds within a reasonable timeframe

Buyer Responsibilities

Buyers using our platform should:

• Review vendor refund policies before making a purchase
• Contact the vendor directly with any concerns or refund requests
• Provide clear documentation and reasoning for refund requests
• Allow reasonable time for the vendor to respond and process requests

Payment Processing

For disputes involving payment processing issues, buyers may contact their payment provider or financial institution directly. Linko Marketplace does not control or process refunds through payment gateways.

Escalation Process

If a dispute cannot be resolved between buyer and vendor after reasonable attempts, either party may contact our support team for assistance. While we will facilitate communication, we do not arbitrate disputes or make refund decisions on behalf of vendors.

Contact Us

For questions about this refund policy or to report issues with dispute resolution:

Please include your order number, transaction details, and a clear description of your issue when contacting us.